© Indigo-Sun.co.uk Terms and Conditions General These Booking Terms and Conditions form the basis of the contract between the owners of the apartment (Us) and the lead member of the rental party (You). You, on behalf of all members of the rental party, accept these terms and conditions by paying the reservation deposit, or full amount, and signing the booking confirmation form. The booking confirmation form will be emailed to you on receipt of your deposit, or if less than 8 weeks to departure date, on receipt of the full amount. A legal contract between You and Us will become binding on acceptance of the Booking by Us. You will then become our contact point on behalf of the rental party and will be responsible for all payments in relation to the Booking. If any of the Terms and Conditions is breached by You (or any member of the rental party), we reserve the right to terminate the Booking immediately and without refund or compensation. The apartment that will be referred to in this contract is in Olivia block and is situated in the Arthouse building of Garden of Eden Holiday Resort (the Resort) in Bulgaria. Payments A non-refundable deposit of £100 / €120 per week is required for the Booking. Bookings of 8-13 days are required to pay £150 / €180 deposit. The balance of the rental payment is due at least 8 weeks before rental commences. If the Booking is made less than 8 weeks before rental commences, the full rental cost must be made at the time of Booking. You will be responsible for the payment of the balance amount with or without reminder from Us. If payment is not received by the due date, we reserve the right to cancel the Booking immediately and without any refund or compensation. A security deposit (for possible breakages) of £100 / €120 is also required and is payable by You with the balance payment. This money will be refunded completely after the end of your rental period, providing that no damage has been sustained to the apartment, its contents or facilities. If items (whether missing, damaged and/or broken) need replacing, these costs will be set against the security deposit. If the costs are in excess of the security deposit, You will be responsible to pay Us the excess amount promptly and without any dispute. Rental Period All guests must be identified on the booking confirmation form (including infants). A maximum of 4 people (2 adults plus 2 children) can stay in the apartment during the booking period. The apartment cannot be sub-let to any other party. Notice of change to any names in the rental party must be supplied to Us as soon as possible and before entry to the apartment. We reserve the right to refuse the changes if they are deemed unacceptable, and without any refund or compensation. Responsibilities All guests have, but are not limited to, the following responsibilities in relation to this Booking: 1.   Ensure each guest has comprehensive travel insurance to include, but not limited to, medical, loss and damage of belongings, and cancellations. 2.   Ensure each guest has a valid passport and entry visa, if required, to Bulgaria. 3.   Smoking is not allowed anywhere in the Apartment, or on the balcony. 4.   No open flamed fire such as candles is allowed anywhere in or near the Apartment, or on the balcony. 5.   Pets are not allowed in the Apartment, or in the Resort, at any time. 6.   All external doors and windows must be fully locked when the Apartment is unoccupied. 7.   All external doors and windows must be kept shut when the air conditioning is switched on. 8.   Air conditioning and lighting must be switched off when the Apartment is unoccupied. 9.   Children should not be allowed unsupervised on the balcony, or near an open window. 10. Put rubbish in the designated bins allocated for the Apartment building. 11.  To keep the tranquillity of the Resort, please do not engage in loud and / or disturbing activities. In the event of the Resort management asking the rental party to leave, no refund or compensation will be given. 12.  A maximum of one car is allowed to be parked inside the resort’s car parking area. 13.  Ensure, especially at the end of the rental period, that all utensils, rugs, furnishings, walls and fittings are left clean and tidy. 14.  Notify the Resort management immediately of any sudden equipment failure so that reasonable action is taken to rectify the situation. 15.  Respect and follow rules and regulations set out by the Resort management. 16.  Towels and bed linen are provided. We also provide beach towels, and so we kindly ask that you refrain from taking the white apartment towels out of the apartment. Cancellation Notice of cancellation by You can only be given in writing with your signature. If You cancel earlier than 8 weeks before the planned rental date, only the deposit will be lost. However, if You cancel later than 8 weeks before the planned rental date, the following refunds apply, whether or not we are able to find replacement bookings: If, due to circumstances beyond our control, cancellation by Us of the Apartment booking becomes necessary for any reason, we will endeavour to find You an alternative apartment within Garden Of Eden Holiday Resort. If this is not possible, an alternative accommodation close by will be offered. Alternatively a refund of all payments will be made in full. We do not accept liability for any other payment by way of compensation, damage or otherwise including, but not limited to, refund of airfare, tickets, insurance or car hire in relation to such cancellation. Check-in and Check-out times To allow our cleaners sufficient time to clean and prepare the Apartment for our next guests, we ask that You check-in at the Apartment no earlier than 3pm on the arrival date. On departure day, you must check-out no later than 11 am. Failure to comply with these times might result in extra rental charges at £20 / €30 per hour plus any compensation resulted from claims made by the delayed party. Earlier arrival or later departure times can be arranged for your convenience at no extra charge if the Apartment is not occupied on these dates. Owner Access We reserve the right to enter the property at any time to check for damage, for necessary maintenance, or in response to complaints from neighbouring owners or residents. Our management company or cleaners will do everything reasonably possible to ensure that this is done at a reasonable time and does not interrupt your enjoyment of the Apartment. Problems at the Apartment If you need assistance or have any problems in relation to the Apartment, its contents or facilities during the rental period, in the first instance please contact the Resort management via their reception desk. If necessary you can also contact our local management company. Full contact details will be available at the Apartment. We will not be responsible or deal with any complaints, no matter how serious, if it is not in writing and notified to us within 14 days after the incident date. Liability We do not accept any responsibility whatsoever for any loss, damage or injury sustained by any guest from the use of the Apartment or any of its contents or facilities, or those in the Resort. It is your responsibility to ensure that all guests fully comply with all safety instructions and exercise due care and diligence during the rental period. We will not be responsible for any equipment or facilities provided by the Resort. We will not be liable for any loss or damage or alterations to the terms of the Booking caused by events beyond our control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute, etc. We will not be liable for any misprint or missing information on our website, notices and instructions at the Apartment, or in any of our marketing materials. Cancellation charge as a % of the rental charge Date of cancellation (as postmarked) before the date of arrival 8 - 6 weeks 6 - 4 weeks Less than 4 weeks to arrival date 50% 75% 100%